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For us, it’s all about creating long-term, profitable customer relationships for our clients.

Founded in 1977, Customer Communications Group, Inc., (CCG) is an award-winning, full-service customer relationship marketing agency. We deliver end-to-end customer marketing expertise to an international clientele of retail and financial companies.

Our passion is leveraging actionable data analytics and customer insight to drive engagement and sales — helping our clients retain, grow and nurture profitable, long-term customer relationships.

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Financial Services Focus

Helping financial services clients has been part of our mission since day one. We have worked with dozens of the top 100 financial institutions in the U.S. to help them maximize their customer relationships and improve their ROI.

Deep knowledge of the consumer buying process, combined with an understanding of financial products and services, industry trends and best practices allows our financial marketing experts to develop the most appropriate and cost-effective solutions that deliver results for our clients.

Products and Services

We offer a unique blend of Ready2Go market-ready initiatives to meet tight budgets and timelines, as well as custom-designed programs and strategies to fit your unique needs. Our team is committed to learning about your specific challenges and goals, so we can truly add value on your journey to success.

Our comprehensive list of custom services includes:

  • Strategy development and planning
  • Database marketing and analysis
  • Custom content development and strategy
  • Digital communication design, coding and deployment
  • Direct mail and print collateral
  • CRM and loyalty program development and optimization
  • Production and interactive services
  • ROI measurement and direct marketing strategy

Results and Awards

CCG has produced hundreds of printed and electronic content pieces for both B2B and B2C audiences. Our content garners high readership and customer retention rates, as well as high response rates for specific calls to action. Our communications have also garnered numerous awards through the years, including:

  • Bank Marketing Association’s Gold Key Award
  • American Banker Association (ABA) Creative Excellence in Direct Mail Award
  • AVA Awards Gold Winner, integrated digital marketing
  • MarCom Gold Award Winner, e-newsletter division
  • National Marketing Communications Creative Awards
  • International Association of Business Communicators Gold Quill Award
  • Publications Management’s Magnum Opus Award
  • Public Relations Society of America’s Gold Pick Award

Interested in custom work?

Learn more about R2G